Technical Support Specialist

Tuesday, October 16, 2018
Ingham Intermediate School District
Position Details: 

Ingham Intermediate school district

Position Announcement

Job Title:

Technical Support Specialist


Ingham ISD, Mason, MI

Start Date:

As soon as possible

Compensation Package:

Salary Range: $45,258 – 62,714

(commensurate with experience)

IIPSA 2018-19 Salary Schedule

Full benefit package, including 24 vacation days, 12 sick days and 2 personal days annually.

Terms of Employment:

52 weeks/year, 5 days/week, 8 hours/day

Date Posted:

Tuesday, September 25, 2018

Application Deadline:

Tuesday, October 16, 2018

@ 4:00 pm

Application Process:

A completed online application is REQUIRED. (See application instructions at Ingham ISD under Employment.)


Resume and cover letter may be:

  • Attached within the online application (preferred)
  • Faxed: (517) 676-4294
  • Emailed:
  • Mailed: Ingham ISD, Human Resources         

2630 W. Howell Road, Mason, MI 48854


Ingham Intermediate School District


Ingham ISD exists to serve and lead through collaboration, innovation and advocacy.


Ingham ISD, in partnership with all stakeholders, will transform our community by fostering the success of all learners in preparation for college, work and life.

Job Description

Position Opportunity:

Under the direction of the Director of Information Technology Services, provides support to district personnel and constituent district personnel in using technology and network systems supported by the district. 


  • Bachelor’s Degree in technology related field, or approved equivalent experience with a focus on technical support, personal computer systems, technology, project management, communications, programming logic and certifications achieved.
  • Minimum six months of recent and relevant experience in supporting various technologies such as end user devices, network devices and connectivity and related applications and peripherals.
  • Excellent customer service skills regarding timeliness of response, meeting established quality standards of practice and communication.
  • Demonstrated ability to work independently and as a member of a team to accomplish work goals and objectives.   Able to plan, prioritize and coordinate complex multiple projects in a fast-paced environment.
  • Demonstrated knowledge of client connectivity, software installation, various computer systems, basic application packages and related technologies.
  • Strong interpersonal and boundary skills with the ability to communicate effectively both orally and in writing on a one-to-one basis and with groups at all levels of the organization.  Able to listen and draw out necessary information from customers.
  • Demonstrated knowledge of the capabilities, applications and limitations of computers and expertise in the operation and use of computers.
  • Previous successful experiences in training, presenting information to groups and interpreting technical information.  Able to break down complex, technical language and communicate it in a manner that the general staff can comprehend.
  • Demonstrated ability to work with confidential data.
  • A high level of special problem solving skills is required due to the technical complexity of the problems related to supporting multiple platforms. A lack of precedence necessitates development of creative solutions to problems.
  • Demonstrates the principles of continuous learning.

Performance Responsibilities:

  •    Provides support to District and constituent district/school personnel through demonstration, teaching and coaching for technology and software systems supported by the District.
  •   Provides technical support to resolve hardware and software problems for District devices and technology systems.
  •   Assists in the launch of new applications and computer systems.  Problem solves to ensure that new systems and software interact with existing networks and existing peripherals.
  •   Performs repairs or facilitates service and preventative maintenance on District devices and other technology systems.
  •   Provides District devices and technology systems software and hardware upgrades and installation.
  •   Assists in the operations of district applications.
  •   Assists in the operations of District networks as needed, performing groups of tasks such as those related to troubleshooting and facilitating support.
  •   Assists constituent districts/schools in setting up technology systems and resolving technology and software problems as needed.
  •   Performs other duties as assigned by the Director of Information Technology Services.

Working Conditions:

Normal office environment.

Preceding data are intended to convey information essential to making fair pay decision about the job, and are not exhaustive lists of the skills, efforts, duties, responsibilities or working conditions associated with it.

Notice of Non-discrimination

It is the policy of Ingham Intermediate School District not to discriminate on the basis of race, color, national origin, gender/sex, age, disability, height, weight, marital status, or lack of English language speaking skills, in its programs, services or activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: Assistant Superintendent of Human Resources, 2630 West Howell Road, Mason, MI, 48854. (517) 244-1289.