Special Education Mediation Services Intake Specialist

Friday, September 13, 2019
Special Education Mediation Services
Position Details: 

As part of the Intake Team, Intake Specialist will manage inquiries about special education dispute resolution and provide intake services to school personnel and parents requesting dispute resolution services from SEMS. The individual will base responses to requests for information on the Individuals with Disabilities Education Act (IDEA), the Michigan Administrative Rules for Special Education (MARSE), and the policies and procedures of the Michigan Department of Education Office of Special Education (OSE) and SEMS.


This individual, as part of the intake team:

  • Provides information about special education dispute resolution;
  • Gathers information about disputes or meetings from the callers requesting information or services;
  • Coordinates service delivery with SEMS dispute resolution centers;
  • Promotes the SEMS through empathetic and impartial communication;
  • Maintains a database of SEMS dispute resolution;
  • Exchanges mediation and complaint data with the OSE;
  • Tracks issues to inform mediator and facilitator training;
  • Researches topics pertinent to SEMS services; and
  • Develops and conducts communication and conflict resolution in special education training.


Job Type: